Cancellation
Orders can be cancelled only before dispatch.
Once dispatched, cancellation is not allowed.
Returns & Replacement
Due to hygiene reasons, hukka, flavours & accessories are non-returnable.
If you receive a damaged, defective, or wrong product, contact us within 24 hours with an unboxing video.
After verification, replacement will be provided (no refund).
Refund
Approved refunds will be processed to the original payment method within 5–7 working days.